PAYMENTS
Payments, Renewals, Cancellations, and Refunds
This policy explains who charges you, how coach platform subscriptions renew, and how student purchases from independent coaches are handled.
Effective September 1, 2026 · Version RECC-2026-09-01-v5
Who is the seller
RECC is the seller for the coach platform subscription and any checkout that expressly identifies RECC as seller. An independent coach is the seller for that coach’s courses, events, coaching, or other educational offerings. The checkout and receipt identify the seller. Stripe securely processes payment credentials.
Coach platform access
New coach organizations receive 90 days free without a card. Each deal manually marked Closed/Funded — Verified in the configured GoHighLevel pipeline adds 90 free days, with up to 360 days banked ahead. A Qualified deal does not count. Duplicate, incomplete, declined, withdrawn, unverified, or reversed closings do not create lasting credit. After free time, coaches may choose $99 monthly or $990 annually. Completing Stripe checkout authorizes the displayed recurring charge to begin after the then-current free-through date.
Credits, paid time, and reversals
Paid time is not shortened when a deal credit is granted; earned time begins after the paid-through date. Subscription fees already charged are not retroactively refunded. If a closing is reversed in GoHighLevel, RECC removes that credit and recalculates the free-through date. We keep an audit history and may review duplicates, fraud, mapping errors, or manual corrections.
Canceling a coach subscription
Cancel in account billing settings before the next renewal to stop future subscription charges. Cancellation normally takes effect at the end of the paid period. The service displays confirmation and, when email delivery is available, sends a confirmation to the account email. Canceling does not erase academy data immediately; retention and export remain subject to the Terms and account status.
Student purchases from coaches
Students may select a free course, one or more one-time courses or digital products, and no more than one recurring membership tier in a checkout. Paid purchases are processed as direct charges through the selling coach’s Standard connected Stripe account. Funds are paid to the coach’s connected account. RECC does not add a transaction-based platform fee. The coach controls product descriptions, fulfillment, continued membership benefits, connected-account payout settings, tax treatment, refund decisions, and responses to disputes. RECC provides storefront, checkout, entitlement, and access technology and may assist with technical errors.
Student recurring tiers and cancellation
A recurring tier renews at the interval and price displayed at checkout until canceled. The selling coach must clearly describe included benefits and how students can request cancellation. Cancellation stops future renewals and normally leaves access available through the paid period unless the checkout terms, a refund, a failed payment, abuse, or law requires earlier action. Deleting an app account alone does not cancel a Stripe subscription.
Refunds
Coach platform subscription fees are nonrefundable after a billing period begins except where law requires otherwise or RECC expressly approves a credit. Coach offerings follow the refund terms displayed by the coach at checkout. When no additional policy is displayed, contact the selling coach promptly. Approved refunds return through the original payment method and may take time to appear.
Billing issues and disputes
Contact the identified seller first about an unrecognized charge, access problem, or refund request. RECC support can help identify the correct seller and investigate platform or checkout errors. A chargeback does not cancel a recurring subscription; use the cancellation method as well.
Failed payments, access, and receipts
We or the selling coach may retry a failed authorized payment where permitted, request an updated payment method, and send failure notices. After the applicable notice or retry period, expired coach business tools may become read-only. RECC does not delete the coach’s data for that reason, existing students retain purchased content, and project submission remains available. A verified closing or successful platform payment restores full coach access. Student purchase entitlements may still be revoked after their own refund, cancellation, unresolved failed renewal, or charge reversal. Receipts and billing confirmations are sent electronically.
Price or billing changes
RECC will provide at least 30 days’ advance email or in-app notice before a material price or renewal-term change to an existing coach subscription, unless law requires more. A coach is responsible for notice and checkout disclosures for changes to that coach’s offerings.
Contact
Real Estate Coaches Corner
1405 S Fern Street #94471, Arlington, VA 22202
contact@recoachescorner.com